Cookie Policy
Last updated: April 6, 2026
The PiShop.ca website uses small text files called cookies. This page explains what cookies are, which cookies PiShop.ca uses, and how you can control them.
What Are Cookies?
A cookie is a text file that a website saves to your browser when you visit. It stores information like your login status or preferences. This allows the website to remember you, so you can, e.g., immediately jump to your cart even if you haven’t registered on the website yet.
Most cookies have an expiration date. When a cookie expires, the website can no longer distinguish you from other users and will not offer you personalization until you interact with it again (e.g., mark a product as your favorite one).
What Kind of Cookies We Use
We use the following cookies:
- Strictly necessary cookies. These cookies are necessary for the website’s normal operation, such as logging users into their accounts
- Marketing/Analytics cookies. These cookies allow us to see how visitors interact with the website, so we can improve the way the website works for our customers.
- Functional cookies. These cookies remember your preferences and personalise your experience on our website, such as your preferred language, currency, or display settings.
Cookie Information
General Cookies
These cookies are set on the main website.
| Cookie Name | Provider and type | Purpose | Duration |
| __cf_bm by .bigcommerce.com | Cloudflare, strictly necessary | Placed on visitor browsers to detect and manage automated bot traffic, protecting the site from malicious requests. The data it contains is encrypted and can only be read by Cloudflare. | 30 min |
| __cf_bm by .www.pishop.ca | Cloudflare, strictly necessary | Same as above, scoped to the PiShop.ca domain directly. | 30 min |
| _clck by .bigcommerce.com | Microsoft Clarity, analytics | Stores a unique user ID and preferences, helping Clarity recognize returning visitors and keep their settings consistent. | 1 year |
| _fbc by www.pishop.ca | Meta/Facebook, marketing | Set when a visitor arrives via a Facebook or Instagram ad. Stores the click ID from the ad link to attribute the visit back to the specific ad. | 90 days |
| _fbc by .pishop.ca | Meta/Facebook, marketing | Same as above, set at the root domain level for broader subdomain access. | 90 days |
| _fbp by .pishop.ca | Meta/Facebook, marketing | Used to track visits across websites and support ad delivery products such as real-time bidding from third-party advertisers. | 90 days |
| _fbp by .bigcommerce.com | Meta/Facebook, marketing | Same as above, scoped to BigCommerce's domain. | 90 days |
| _ga by .pishop.ca | Google Analytics, analytics | Stores a randomly generated client ID serving as the primary identifier for tracking users across sessions. | 2 years |
| _ga by .bigcommerce.com | Google Analytics, analytics | Same as above, scoped to BigCommerce's domain. | 2 years |
| _ga_0C0FF3QPC5 by .pishop.ca | Google Analytics, analytics | The GA4 property-specific cookie containing session information and event data for PiShop's Google Analytics 4 property. | 2 years |
| _ga_LLTLQT84VR by .bigcommerce.com | Google Analytics, analytics | The GA4 property-specific session cookie scoped to BigCommerce's domain. Serves the same purpose as _ga_0C0FF3QPC5. | 2 years |
| _gcl_au by .bigcommerce.com | Google Ads, marketing | Used to help measure how often users who click on Google Ads end up completing an action on the site, such as making a purchase. | 90 days |
| _gcl_au by .goaffpro.com | Google Ads, marketing | Same as above, set via GoAffPro (PiShop's affiliate platform) to track conversions through the affiliate channel. | 90 days |
| _mkto_trk by .bigcommerce.com | Marketo/Adobe, marketing | Creates an anonymous visitor record and links all subsequent browsing activity on that browser to a lead record for marketing automation and nurturing. | 2 years |
| _uetvid by .bigcommerce.com | Microsoft Bing Ads, marketing | Used to track user interactions and measure the performance of Bing Ads campaigns. | 13 months |
| ajs_anonymous_id by .bigcommerce.com | Segment, analytics | A temporary user ID used to track anonymous visitors and correlate their activity across events. | 1 year |
| ajs_user_id by .bigcommerce.com | Segment, analytics | Stores the ID of a visitor once they've been identified (e.g., after logging in), links their anonymous activity to a known user. | 1 year |
| analytics_session_id by .bigcommerce.com | BigCommerce/Amplitude, analytics | Tracks session-level analytics data for BigCommerce's internal analytics platform. | Session |
| analytics_session_id.last_access by .bigcommerce.com | BigCommerce/Amplitude, analytics | Records the timestamp of the last time the Amplitude session replay tool accessed the session, used to manage session continuity. | Session |
| athena_short_visit_id by www.pishop.ca | BigCommerce, analytics | A BigCommerce internal cookie that assigns a short-lived ID to the current visit for session-scoped analytics tracking. | Session |
| bc_amplitude_experimentation by .bigcommerce.com | BigCommerce/Amplitude, analytics | Stores anonymous ID, user ID, Amplitude Experiments data, and Segment traits for BigCommerce's internal A/B testing and experimentation platform. | 1 year |
| bc_analytics by .bigcommerce.com | BigCommerce, analytics | An internal BigCommerce analytics tracking identifier used to measure usage and engagement. | 1 year |
| bcadi by .bigcommerce.com | BigCommerce, analytics | Stores an anonymous device identifier, helping the platform distinguish unique devices for analytics purposes. | 1 year |
| c_consent by .bigcommerce.com | BigCommerce, strictly necessary | Stores the visitor's cookie consent choices: which categories they have accepted or declined via the consent banner. | 1 year |
| c_user by .bigcommerce.com | BigCommerce, strictly necessary | Stores basic information about the logged-in customer to maintain their authenticated session and personalize the storefront. | Session |
| cf_clearance by .pishop.ca | Cloudflare, strictly necessary | Proves to Cloudflare that the visitor is a verified human who has passed a security challenge, allowing them to bypass further challenges on the same visit. | 1 year |
| fornax_anonymousId by www.pishop.ca | BigCommerce, analytics | A BigCommerce internal anonymous visitor identifier used by their Fornax analytics system to track visitor behaviour before a user is identified. | 1 year |
| OptanonConsent by .bigcommerce.com | OneTrust, strictly necessary | Stores the visitor's cookie consent preferences, enabling the site to remember which cookie categories have been accepted or declined on return visits. Contains no personally identifying information. | 1 year |
| originUrl by .bigcommerce.com | BigCommerce, strictly necessary | Records the URL the visitor originally came from, used to redirect users back to the correct page after actions like login or checkout. | Session |
| segmentAnonId by .bigcommerce.com | Segment, analytics | A temporary user identifier used to identify anonymous visitors and correlate events across downstream analytics tools. | 1 year |
| SF-CSRF-TOKEN by www.pishop.ca | BigCommerce, strictly necessary | A security cookie that protects the storefront from Cross-Site Request Forgery (CSRF) attacks, validating that requests originate from PiShop.ca itself. | Session |
| SHOP_SESSION_TOKEN by www.pishop.ca | BigCommerce, strictly necessary | Maintains the shopper's active session — keeping cart items, login state, and checkout functioning correctly. | Session |
| Shopper-Pref by www.pishop.ca | BigCommerce, functional | Stores shopper-specific preferences such as preferred currency, language, or display options. | 1 year |
| STORE_VISITOR by www.pishop.ca | BigCommerce, analytics | Assigns a unique identifier to each visitor, used to distinguish new vs. returning visitors and track overall visit counts. | 1 year |
| XSRF-TOKEN by www.pishop.ca | BigCommerce, strictly necessary | A security token that prevents Cross-Site Request Forgery attacks, ensuring requests made to the server are legitimate and come from the authenticated user. | Session |
Support Section
These cookies are set in the support and FAQ section of the website.
| Cookie Name | Provider and type | Purpose | Duration |
| _fbc | Meta/Facebook, advertising | Set when a user arrives at a website after clicking a Facebook ad. The link includes a fbclid query parameter, which the Facebook Pixel saves to this cookie. It's used to tie ad clicks back to conversions on the site. | 90 days, automatically extended on each visit |
| _fpb | Meta/Facebook, advertising | A Facebook Pixel advertising cookie used to track visits across websites and deliver advertising products such as real-time bidding from third-party advertisers. | 90 days, automatically deleted after that |
| _ga by pishop.ca | Google, analytics | Stores a randomly generated client ID with a two-year expiration, serving as the primary identifier for tracking users across sessions. The one on .helpscout.net does the same thing | 2 years |
| _ga by helpscout.net | Google, analytics | Same as above, but scoped to the Help Scout support widget that PiShop uses. | 2 years |
| _ga_0C0FF3QPC5 | Google, analytics | This is the GA4 property-specific cookie. It contains session information and event data specific to PiShop.ca’s GA4 property. | 2 years |
| cf_clearance | Cloudflare, strictly necessary | This cookie is required for Cloudflare's JavaScript-based security detections. It stores the result of a security challenge so that users who have passed it aren't repeatedly asked to verify again. | 1 year |
| mp_...mixpanel | Mixpanel, analytics | Set by Mixpanel on the Help Scout domain. It stores a unique identifier to track user behaviour and interactions within the support widget — for example, whether a visitor opened a help article or started a conversation. | 1 year |
| PLAY_SESSION | Session Cookie, strictly necessary | This is set by the Play Framework, which powers support.pishop.ca. It stores your current session state so the support site knows who you are as you navigate between pages. It is strictly necessary for the support portal to function. | Session |
For more information about the individual cookies we use, you can contact us at support@pishop.ca.
Cookies from Third Parties
Some third parties, such as YouTube, may also use cookies, and we have no control over that. Typically, these cookies are used for analytical and performance tracking purposes.
How to Manage Your Cookie Preferences
We use cookies to enhance your experience. When you first visit the website, you can select what cookies you agree to be set for you. Strictly necessary cookies are always active. For all other cookies, we will ask for your consent before setting them.
At any time later, you can scroll to the bottom of any PiShop.ca page and click on Manage Website Data Collection Preferences to change your preferences.
While you can also configure your browser to refuse the setting of some or all cookies, this may prevent you from accessing all parts of the website, such as your cart. You can visit knowcookies.com for more information.